Effective Date: 26 Mar 2026

Company Name: AI Smart Solutions

Location: New Zealand

1. Overview

We are committed to protecting your privacy and handling your data in accordance with the New Zealand Privacy Act 2020.

2. Information We Collect

Account Information

• Name
• Email address
• Login credentials

Usage Data

• Messages sent through chatbots
• Interaction logs
• Feature usage and activity

Technical Data

• IP address
• Browser type
• Device information

Billing Information

• Payment details are processed securely via third-party providers (e.g., Stripe)
• We do not store full payment card details

3. How We Use Your Information

We use your data to:

• Provide and operate the Service
• Process payments and manage subscriptions
• Monitor usage and enforce limits
• Improve system performance and features
• Detect abuse, fraud, or security risks

4. AI Processing

Your inputs may be processed by third-party AI providers to generate responses.

By using the Service, you acknowledge that:

• AI outputs may be generated using external systems
• Data may be transmitted securely to these providers

5. Data Sharing

We may share data with:

• Payment providers (e.g., Stripe)
• AI service providers
• Infrastructure providers (hosting, analytics)

We do not sell your personal data.

6. Data Retention

We retain data only as long as necessary to:

• Provide the Service
• Comply with legal obligations
• Resolve disputes

7. Security

We implement reasonable safeguards to protect your data, but no system is completely secure.

8. Your Rights

Under New Zealand law, you have the right to:

• Access your personal data
• Request corrections

Contact us to exercise these rights.

9. Cookies & Tracking

We may use cookies or similar technologies to improve user experience and analyse usage.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

11. Contact

For privacy-related questions, contact: support@aismartsolutions.co.nz