1. Purpose

This Acceptable Use Policy ("AUP") outlines the rules and standards for using our AI platform ("Service"). It is designed to ensure safe, fair, and responsible usage.

2. Prohibited Uses

You may not use the Service to:

Violate any laws or regulations
Generate harmful, abusive, or illegal content
Harass, threaten, or exploit others
Create misleading or deceptive content
Attempt to gain unauthorized access to systems or data

3. Abuse of System Resources

You may not:

Attempt to bypass usage limits or plan restrictions
Use prompts or instructions to force unintended system behaviour
Generate excessive or unreasonable load on the system
Automate requests in a way that disrupts service performance

4. AI-Specific Restrictions

You agree not to:

Attempt to force the system to use features not included in your plan
Attempt to trigger high-cost operations (e.g., excessive token usage, image generation if not enabled)
Use the system in a way that creates disproportionate cost relative to your subscription

5. Rate Limits & Enforcement

We enforce:

Request rate limits
Message limits
Token and compute limits

Violations may result in:

Temporary throttling
Feature restrictions
Account suspension or termination

6. Monitoring & Enforcement

We reserve the right to monitor usage to ensure compliance.

We may take action without notice if we believe your usage:

Threatens system stability
Violates this policy
Causes financial or operational harm

7. Reporting Violations

If you become aware of misuse, please contact: support@aismartsolutions.co.nz

8. Changes to This Policy

We may update this AUP at any time. Continued use of the Service constitutes acceptance of the updated policy.